Welcome to the Air Controls and Compressors Limited website, accltd.com. The objective of this help section is to inform you on how to get the best out of our website. Click the link below to take you to the topic of interest.

 

  • Searching the website
  • Buying a product from accltd.com
  • Are the images used on website always identical to the product being sold
  • Register and make life a little easier
  • Methods of payment
  • Out-of-stock
  • Confirmation of order
  • Prices
  • VAT
  • Delivery
  • Transaction Currency
  • Order tracking
  • Goods returns policy
  • Warranty information
  • Site availability
  • Complaints
  • Data Protection and Privacy
  • Collection and use of Information
  • Website security
  • Your liability to us
  • Copyright
  • Improvements that you think we could make




    Searching the website

    Shopping online at accltd.com is easy, whether you're simply browsing or searching for a specific product there are several ways to find the product you are looking for:
    Browse Search – The browse menu is on the left hand side of the web page and is available at all times and allows you to search for a product across a specific category or sub category using a description or image.
    Keyword and Part Number Search – At the top left of the screen you will see a box labelled Search. By typing a keyword or part number into this box you can search the entire contents of the site.
    Brand Search – this is a drop down menu located at the top of the page and contains most of the brand names of products sold by accltd.com. Selecting a brand name will allow you to view all the products by that particular brand.
    (Brand search yet to be implemented)
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    Buying a product from accltd.com

    When you have selected the product you want to buy, type in the quantity required. Click the ADD TO CART button to add this item to your shopping basket and to give you a view of the basket items selected to date. In addition a summary basket is displayed at all times at the top right hand side of your screen.
    Once you have finished shopping and are ready to pay for your goods, you simply click the ORDER NOW button at the bottom of the cart screen. This will take you to a detailed list of the products in your basket. The REMOVE ITEM button beside each item line gives you the opportunity to remove unwanted items in the shopping basket at this stage. You can also change a quantity. If you are not ready to purchase now and assuming you have already registered your details on the website, you will have the option to save your list in your own SAVE QUOTES section of our site, by typing in your own reference. Your saved quotes may be recalled, ordered, or modified at a later date. This will save time when you come back and want to continue a part completed order or want to repeat a standard order or wish to keep a simple wish list.
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    Are the images used on this website always identical to the product being sold

    In most cases yes, however in some instances it has proved impractical to take shots of every available variant or manufacturer’s update. Where available we have also provided a manufacturer’s data sheet to which you can refer. So whether exact or not, always treat all images on this site as a fair representation image only of the product on offer. If you are in any doubt, consult the product part number or ring our technical sales for assistance.
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    Register and make life a little easier

    Registering with accltd.com will make future shopping quicker and easier. Your details including your selected delivery address will be stored ready for you to use again when you return to the website. On returning to site simply enter your user name and password to log-in and then you are ready to go. Being logged in will also give you access to more site features as well as saving you time at the checkout once you have completed your order.
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    Methods of payment

    We accept payment by credit or debit card and by cheque if previously validated by a business credit account.
    We accept all major credit cards via our secure server, which encrypts all information submitted. If you have a credit account with Air Controls and Compressors Limited and your web application has been approved you will be able to purchase orders via our website as normal. Please note that ACC do not store your credit card data on our website, this data is transmitted directly to a high security card payment provider who will confirm to us that your card details and the amount are acceptable and thus will allow us to process your order as normal.
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    Out-of-stock

    We despatch over 86% of our orders on the same day your order has been received. However if an item you have ordered via our website is out of stock or is on an extended delivery we will endeavour to contact you via email within normal UK working hours and when your order has been processed. If you are paying by credit or debit card we will not charge anything to your card until the goods are ready for despatch. The exception to this rule is when your order is a special order, that is specific to you, then and only then, will we to take payment with your order.
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    Confirmation of order

    Once you submit an order to our website you will receive a confirmation email. This will be followed by an emailed order acknowledgement telling you that your order has been dispatched or giving you estimated time scales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. You have the right to cancel an order at this stage, providing the order has not been fulfilled and ready for dispatch. Please note that a contract will only be formed between us when the goods have been despatched to you.
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    Prices

    We try to keep our web site up to date and error free, on occasion, pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct pricing details. You may then either cancel your order or confirm your order at the correct price.
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    VAT

    All prices quoted on our website and in our catalogue are exclusive of VAT prior to going into the secure order form section of the site. The VAT charged is the current UK rate prevailing at the time the order was placed and will be added to your total order value as the order sequence progresses. If your organisation is VAT exempt and you have an existing trade account with ACC the appropriate rate will apply.
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    Delivery

    We dispatch most of our orders on the same day by next day delivery as they are received if ordered before 2pm. If delivery is quoted, this information will be on the main product page. The delivery quoted is our standard delivery and lead-time for that item. In the event of an item being out of stock, or at the customer’s request we will split the order and send as several packages when the items arrive from the supplier. Please contact our sales department before ordering if you have a special requirement for delivery (sameday, before 10am etc).

    Please note that due to the logistics of packaging, Rapidmain tubing and other tubing products over 3metres in length can be sometimes add 24 hours to our normal delivery. Please contact our sales department if you have an urgent requirement (same day dispatch, before 10am etc) and our sales staff will do the upmost to accommodate your requirements. Items are ONLY sent out via our delivery partners and when possible via our own delivery service.

    All UK orders above £175 in goods value are dispatched FREE OF CHARGE, or otherwise £8.75 for our standard UK delivery.

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    Transaction Currency

    All transactions via accltd.com are in UK Sterling. Please visit http://www.xe.com/currencyconverter/ for current conversions to and from native currencies. Please note that we are only able to collect payments in UK Sterling and as such all communication from accltd.com or via staff members relating to prices of goods or shipping will quote UK Sterling.

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    Order tracking

    You can track your order once you have received your order acknowledgement, which also provides you with your delivery tracking number.
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    Goods return policy

    If you wish to return an item that has been ordered over the Internet or the goods ordered are defective. Please contact us on 0151 423 1750 during normal business hours and we can explain our goods return policy. Alternatively you may email us at sales@accltd.com providing us with a brief outline of your problem and contact details. Please do not send goods back without prior communication.

    Policy on consumer returned goods ordered via the internet;

    You have a right to cancel within seven days of a purchase or seven days of receipt of the goods, whichever is the longer. Please note that a signed for package is considered “receipt”. On cancellation and return of the goods a refund will be issued in a timely manner which will be less than 30 days.

    Policy on Faulty goods ordered via the internet;

    Please report faulty goods as soon as possible. Goods returned to ACC will be inspected in a timely manner. Once deemed faulty the goods will be repaired or new goods issued.


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    Warranty Information

    Most items sold on the accltd.com website have a manufacturer's warranty, which is passed directly on to the customer. accltd.com has no control over the terms of such warranty. If your product is faulty on delivery please refer to our 'Goods Returns Policy'.
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    Website availability

    We will endeavour to have our website available at all times but we cannot guarantee this. We may have to take down our site for operational or maintenance issues. We can not guarantee a complete error free service at all times.
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    Complaints


    We like to deal with and resolve complaints as quickly as possible. To begin with, please email your complaint to sales@accltd.com our customer service department will reply to you as soon as possible.
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    Data Protection and Privacy

    Any details which you provide to us and from which we can identify you, are held and processed lawfully and in accordance with the Data Protection Act 1998.
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    Collection and use of Information

    ACC is the sole owner of the information collected on this website. We will not disclose or divulge this information to others in anyway different from what is stated in our terms and conditions. ACC collects information from users of our website at several different points.
    Where an order form exists, we will request information from the user as required. Here a user must provide contact information (such as name, shipping address, landline telephone number) and financial information (such as credit card number, expiry date). This information is used for billing purposes and to fulfil customers’ orders. In the case of difficulty in processing an order, this information will be used to contact the customer.
    We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or divulge any personal information for any secondary purposes.
    We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. It is possible to modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
    We may collect personal information that would be relevant to the marketing side of our business. We will not disclose this information to any third party.
    If your personal information should change (such as your address), or if you wish to be removed from our mailing list please contact us at customercare@accltd.com
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    Website security

    This website takes precautions to protect users' information. accltd.com uses secure server software (SSL) to ensure that your credit card will be protected against fraudulent use while on our website. This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information. The servers on which we collect and store personal information are kept in a secure environment.
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    Your liability to us

    If you choose to use our website you also agree to be bound by our terms and conditions of use, a copy of which is included on the base of our home page. We expect that the information you provide to us is true and not misleading in any way. We reserve the right to close or suspend your web trading account at any time without providing you with a reason for doing so.
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    Copyright

    accltd.com and ACC logos are trademarks of Air Controls and Compressors Ltd. All rights in these trade marks are reserved and may not be used or copied without the expressed written permission of ACC. Our website also contains trade and service marks belonging to other parties. You may not use or reproduce any trade marks, logos or material appearing on our website for any purpose without the prior written agreement of the relevant owner.

    Unless otherwise specified the copyright in the contents of the all the pages in this website is owned by ACC or is used with permission from the owners. The contents of this website may not be copied, modified, downloaded or used in any form without the prior written permission of ACC, except when this occurs incidentally while using the site to purchase the said goods and not to be reused once the transaction has been completed.
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    Improvements that you think we could make

    If you find anything on this website that you feel could be improved, we would like to hear from you. We may not get to it straight away but we promise that it will be logged and noted for possible inclusion in future developments.
    In the mean time we trust that the website proves to be a useful tool for you to use on a regular basis.
    Send your comments to webmaster@accltd.com

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E&OE, Last Revised 23/07/2015